Personal Information Collected at Registration
Signing up for MrRun uses email registration. The form observed during testing asked for an email address, password, first name, last name, date of birth, sex, country, currency, phone number, city, address and postcode.
These fields were displayed across a two-stage form. Providing this information supports account creation and does not by itself confirm how each field is stored or used beyond registration.
How the Registration Process Works
The tested sign-up flow was completed on desktop using Chrome and finished in 2 minutes 31 seconds across two form stages. No deposit was requested during this process.
Players confirmed several statements before completing the form:
- Confirmation of being at least 18 years old;
- Acceptance of the Terms and Conditions;
- Acceptance of the Privacy Notice;
- Separate consent for promotional communications.
The country field required manual selection and the address section involved several separate location fields, which lengthened the process slightly.
Email Confirmation After Sign-up
A confirmation link was sent to the registered email address after the sign-up form was submitted. During testing, this link arrived 48 seconds after registration.
Receiving the link shows that an email was sent to the address provided. It does not confirm that the account or identity was fully verified at that stage.
Phone Details During Registration
A phone number field appeared as part of the registration form. No phone confirmation step, such as an SMS code, was requested during the tested registration flow.
Providing a phone number in the form does not indicate a separate mandatory verification step at sign-up.
Verification and Identity Checks
According to published verification rules, KYC checks may be requested before a withdrawal is approved or during regulatory account reviews. This is described as a possible step rather than a fixed requirement for every account.
Checks may be triggered by specific circumstances rather than applied uniformly. Reported triggers include:
- A withdrawal request;
- A source-of-funds review;
- A payment ownership check;
- Inconsistent account details.
No guaranteed verification timeframe was found in the published rules, so review periods can vary between accounts.
Documents That May Be Requested
Where verification is triggered, players may be asked to provide specific supporting documents. These can include a passport, driving licence or national identity card for identity confirmation.
A recent utility bill or bank statement may be requested as proof of address. A card, bank account or e-wallet statement may also be required to confirm ownership of the payment method used on the account.
Payment Ownership Checks
Payment ownership checks form part of the verification process at MrRun. This involves confirming that the payment method used for deposits or withdrawals belongs to the account holder.
Document review connected to these checks may take place before the stated payment processing period begins, which can affect how quickly a withdrawal moves forward once it has been requested.
Effect on Withdrawals and Bonus Funds
Where verification is requested, funds may remain pending until the player identity and payment method are confirmed. This applies to withdrawal requests connected to the triggers described above.
Verification may also be requested before bonus funds or winnings are released. This does not mean every player faces identical checks, and completing verification does not guarantee that a withdrawal will be approved.
Operator Behind MrRun
MrRun is operated by White Hat Gaming Limited. This reference identifies the operator connected to the site and does not describe its role in handling personal data.
Players reviewing account or registration details before signing up can visit the MrRun online casino site to see how the current sign-up and account pages are presented.
Contacting Support About Your Account
Support at MrRun is available through 24/7 live chat and by email at support@mrrun.com. These channels can be used for general questions about registration or account access.
General support contact does not confirm that these channels handle specific privacy requests such as data access, correction or deletion.